We refuse to dilute support quality.
A large part of our growth came from our availability and support quality. This role exists to protect that advantage as demand keeps growing.
Careers at EstateFunnel
Do you genuinely enjoy helping people? Make a real difference can become your job.
We are looking for someone who genuinely enjoys helping people, learns technology tools quickly, and wants to grow inside a scaling company. This role exists so every broker we support feels truly taken care of.
What the role touches every day
We are protecting what built our
growth.
EstateFunnel transforms marketing for real estate and mortgage brokers in Quebec through technology, guidance, and done-for-you execution. One of the things we are proudest of is our client support.
Demand is growing faster than the team.
We support more and more brokers. We want to keep growing without letting the client experience slip.
We want real ownership, not reactive help.
This role is not just about answering tickets. It is about taking ownership of the client relationship and moving people forward.
You protect a reputation built over years.
Every strong onboarding, every follow-up done at the right time, and every reassured client helps preserve the reputation we built.
A role built on
service, structure, and follow-through.
Your week blends onboarding, support, proactive follow-ups, and coordination with the marketing team. The pride in the role comes from seeing a broker move from “I do not know how to use the platform” to “I am getting tangible results.”
Onboarding
Welcome new clients, build their site from our templates, and guide them on video calls until they feel comfortable on the platform.
Support
Answer questions by email and phone, unblock situations quickly, and make sure no one is left waiting for help.
Proactive follow-ups
Spot clients who have drifted away and reach out before they disengage. That is often where retention is won.
Support for the marketing team
Support the team managing ads and content by coordinating follow-ups and deliverable preparation.
The real pride in this role
Helping a client move from confusion to concrete results, then knowing you played a real part in that.
A role that makes you
level up fast.
We are not hiring you just to answer emails. We are hiring you to make a real difference in clients’ lives, and that responsibility exposes you to skills many people pay to learn.
Phase 1 — Onboarding & support
You become the reference point for our clients on the platform. You know the friction points, you reassure, you organize, and you move things forward.
Phase 2 — Premium account management
Once the platform is mastered, the natural progression leads toward done-for-you clients: marketing, leads, content, and more strategic coordination.
You will master a real SaaS environment.
You will understand how a platform is onboarded, supported, and optimized so clients truly use it.
You will see broker marketing up close.
You will understand the Quebec real estate market and see how Meta Ads, Google Ads, and video content are managed for brokers.
24h
A structured part-time setup from day one
3
Fixed working days each week: Tuesday to Thursday
1
A concrete path toward a larger role
Not a perfect resume. A person who
loves helping.
The candidate we have in mind may have worked in hospitality, reception, travel, sales, or another service-heavy environment. What matters is human quality and rigor.
This role is for you if...
- You genuinely love helping people.
- You stay calm even when a client is frustrated.
- You are organized and follow-ups do not fall through the cracks with you.
- You learn technology tools quickly.
- Your customer service background matters, regardless of the industry.
This role is probably not for you if...
- You are uncomfortable with people or direct conversations.
- You lose patience quickly when someone needs help.
- Constructive feedback bothers you more than it helps you.
Clear schedule
24 hours per week, Tuesday to Thursday, 9 a.m. to 5 p.m.
Remote setup
Primarily remote, with in-person meetings on Friday afternoons on Montreal’s South Shore.
Growth
A real opportunity to progress into a full-time role as the team grows.
Internal training
Complete internal training is provided. Computer with camera, microphone, and stable connection required.
Read the offer, then
apply seriously.
Add your resume along with a short 3 to 5 sentence paragraph answering the question below. Applications without this paragraph will not be considered.
Required question
"What would your former colleagues or clients say about the way you treat people?"
How to apply
1
Attach your resume
Include relevant experience, even if it does not come from tech or marketing.
Include relevant experience, even if it does not come from tech or marketing.
2
Answer the question
Write a 3 to 5 sentence paragraph. Applications without it will not be considered.
Write a 3 to 5 sentence paragraph. Applications without it will not be considered.
3
Complete the form
Use the form on the right to submit your application.
Use the form on the right to submit your application.
Application form
